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Shipping Policy of Used Industrial Parts

At Used Industrial Parts (UIP), we aim to provide a seamless and reliable shipping experience for all our customers. Below, you will find all the necessary information about our shipping practices, timelines, and policies.

Contact Information: Used Industrial Parts
Veensesteeg 10N
4264 KG VEEN
The Netherlands
+31 6 12943159
parts@usedindustrialparts.com

Shipping Methods and Carriers

We work with trusted shipping carriers to ensure timely and safe delivery of your orders. Shipping carriers may include but are not limited to DHL, UPS, FedEx, or local postal services, depending on your location and the size of the shipment.

Shipping Destinations

UIP ships to most countries worldwide. We are proud to offer worldwide shipping, ensuring that our products can reach you wherever you are.

Shipping Costs

Shipping costs are calculated during the checkout process based on:

  • The destination of the shipment.

  • The size and weight of the package.

  • The selected shipping method (e.g., standard or expedited).

You will see the shipping cost as part of your order summary before completing your purchase. For these zones we have fixed prices:

  • Netherlands: Free of shipping costs
  • Europe (except UK and IR):
    • up to €750,- we charge €35,-
    • Above €750,- free of shipping costs
  • United Kingdom & Ireland:
    • Up to €750,- we charge €45,-
    • Above €750,- free of shipping costs
  • Rest of the world: Shipping carrier specifies shipping costs

Delivery Timeframes

Delivery times depend on the destination and shipping method selected:

  • Standard Shipping: 5-15 business days (depending on location).

  • Expedited Shipping: 2-7 business days (depending on location).

  • Emergency Shipping: Available at checkout for urgent orders.

Orders placed before 3 PM (CET) are shipped the same day. Please note that the stated delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays, weather conditions, or carrier disruptions. Orders are typically processed within 1-3 business days from the time of purchase.

Order Tracking

We offer parcel tracking on every shipment. Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor your shipment and stay updated on its status.

Customs, Duties, and Taxes

For international shipments, additional customs fees, duties, or taxes may apply. These charges are determined by the destination country’s customs authorities and are the responsibility of the recipient. UIP is not responsible for delays caused by customs processing or additional charges incurred during the customs clearance process.

Damaged or Lost Shipments

  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery. Provide photographs of the damaged package and items to parts@usedindustrialparts.com for assistance with replacements or refunds.

  • Lost Shipments: If your shipment has not arrived within the estimated delivery timeframe, please contact us with your order and tracking details. We will work with the carrier to investigate and resolve the issue.

Returns and Shipping

For returns, customers are responsible for the return shipping costs unless the return is due to a UIP error or a defective item. Please refer to our Returns Policy for detailed instructions on how to initiate a return.

Modifications to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. It is advisable to review this policy periodically to stay informed of any changes.

If you have any questions or concerns about our shipping practices, feel free to contact us at parts@usedindustrialparts.com.